Refund policy

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the nature of our products, we cannot accept returns for items that have been opened, used, damaged after delivery, or where the original seal or packaging has been broken.

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us at info@snusventa.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unused, unopened, sealed, with any original packaging intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@snusventa.com.